GUESTHOUSE MANAGEMENT PROGRAM
20 HOURS
SESSION 1:
• Management of the different sectors of the guesthouse
• Space and tasks Management
SESSION 2:
• Spaces maintenance & Hygiene
• Housekeeping (WC, Bedroom, Living areas…)
• Small reparations
• Tasks Planning
SESSION 3:
• Laundry tasks
• Clothing and household linen care
SESSION 4:
• Communication skills
• Reception & client booking
• Fostering client loyalty
SESSION 5:
• The Kitchen: Key area of happiness
• Kitchen organization: Breakfast Menus, Purchase, surprises